Refund Policy

Refund requests are reviewed based on individual circumstances. A refund may be considered when a payment was made in error, a duplicate payment occurred, an overpayment was received, a billing error occurred, a refund is required by law, or another applicable agreement requires a refund.

Submitting a refund request does not automatically guarantee approval.

Payments for services properly provided may not generally be refundable. However, billing errors, duplicate charges, and other legitimate concerns may be reviewed.

Healthcare services may involve insurance companies or other third-party payers. Claims may later be approved, denied, adjusted, reversed, or reprocessed. Account balances may change as a result. Refunds may require review of payment records, insurance processing, account balances, and applicable requirements.

If an overpayment is confirmed, it may be refunded to the appropriate payer, applied to an outstanding balance where appropriate and permitted, or handled according to applicable legal or contractual requirements.

If you believe you made a duplicate payment, contact us promptly. We will review available records. If a duplicate payment is confirmed and no applicable outstanding balance prevents a refund, an appropriate refund may be issued.

If you believe a payment was processed incorrectly, contact us. Provide your name, approximate payment date, approximate amount, and a general description of the issue. Do not send full payment card information through unsecured email.

Policies involving cancellations, missed appointments, or rescheduling may depend on applicable service agreements and circumstances. Contact us with questions about a particular payment.

Refund processing time may vary depending on payment method, banking institutions, account review, insurance processing, payment verification, and legal or contractual requirements. Approved refunds will be processed within a reasonable period after the necessary review.

When practical, refunds may be issued to the original payment method. Another method may sometimes be necessary due to payment processor limitations, security requirements, legal obligations, or account verification.

If you have a billing concern, we encourage you to contact us directly so we can review the issue.

If you believe a transaction was unauthorized, contact your financial institution promptly and contact us.

We may update this policy. The Effective Date may be revised.

To request a billing review or refund consideration, contact: